Privacy Policy

At Winstar96 Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are dedicated to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect data to ensure transparency and trust. We encourage a thorough read so that informed decisions can be made about engaging with our services.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling and privacy regulations, including the processing of players’ personal data. Such processing is essential to provide access to games, payments, and associated services.

Winstar96 Casino operates in accordance with its licensing and regulatory disclosures as published on our website (see footer and Terms & Conditions). Consent to this Privacy Policy is required to use our services. As updates may occur, periodic review is recommended. Continued use of Winstar96 Casino’s services implies agreement with any changes.

Collection of Information

We collect various types of personal information through our website and services, which may include:

Registration and Communication Data: Information provided during account setup or subsequent communication, such as name, date of birth, address, email, phone number, and identification documents.
Interaction Records: Logs of communications via email, live chat, or other support channels.
Transaction and Usage Data: Deposit/withdrawal records, betting history, device identifiers, IP address, browser type, and website/app activity.
Compliance Documentation: Documents required for identity verification (KYC) and to meet regulatory/AML obligations.

Usage of Information

Personal data is processed for the following purposes:

Processing deposits, withdrawals, and managing bets.
Delivering requested services, customer support, and account management.
Performing verification, risk assessment, fraud prevention, and compliance checks (including AML/CFT).
Sending promotional communications where explicit consent has been given.
Meeting legal and regulatory requirements and responding to lawful requests from authorities.
Monitoring, investigating, and preventing fraudulent or illegal activity.
Conducting analytics, reporting, and platform/service improvements.

Marketing Communications

With consent, we may use personal data to send promotional content regarding Winstar96 Casino products and services. Consent can be withdrawn at any time via account settings or by contacting support. Withdrawal will not affect the lawfulness of processing before consent was withdrawn.

Disclosure of Information

We do not sell or rent personal data. We may share data under strict confidentiality, data-processing agreements, and lawful bases:

Within Our Group: To facilitate payments, risk management, customer support, and platform operations.
With Trusted Partners: For identity verification, fraud prevention, geolocation, and regulatory compliance.
With Third-Party Providers: For payment processing, IT hosting, analytics, communications, and support tools.
Where Required by Law: With regulators, law enforcement, or competent authorities when legally obligated.

All third parties must protect personal data and process it only according to our instructions and applicable law.

Data Security and Retention

Winstar96 Casino employs robust technical and organizational measures to protect personal data, including encryption, access controls, monitoring, and secure storage. We retain personal data only as long as necessary for the purposes outlined in this Policy and to satisfy legal, regulatory, accounting, or reporting requirements. Where AML/CFT rules apply, certain records may be retained for a minimum of five (5) years after account closure or the last transaction, or longer where required by law.

Cookies and Tracking

To enhance the user experience, Winstar96 Casino uses cookies and similar tracking technologies to:

Enable essential site functionality and security.
Remember preferences and improve navigation.
Analyse performance and usage to improve services.
Support marketing and measure campaign effectiveness (where consented).

Cookie preferences can be managed via browser settings. Restricting cookies may impact site functionality.

Your Rights and Contact Information

Subject to applicable law (e.g., GDPR where relevant), you may have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase data (right to be forgotten), where applicable.
Restrict or object to certain processing activities, including direct marketing.
Data portability for certain information, where technically feasible.
Withdraw consent where processing is based on consent.

To exercise these rights or raise a concern, please contact us via the channels listed on our Contact or Support pages. If you believe your rights have been infringed, you may also lodge a complaint with your local data protection authority.